Contact information
Contact Us
If you have any questions regarding our watch bracelet lug widths, end-link compatibility, screw-pin sizing, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Carat Works |
| Website: | caratworks.shop |
| Email: | support@caratworks.shop |
| Phone: | +61 7 5444 2064 |
| Business Address: | 18 Nicklin Way, Minyama, QLD 4575, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. For transit security and specialized inspection protocols, please do not dispatch returned watch bracelets, links, or parcel packages to this address without obtaining an authorized return vault address, an RMA document, and secure transit packaging instructions from our support team first.